Return Policy

Order Cancellation: Orders can be canceled for a full refund within 24 hours of placement. Please contact us immediately if you need to cancel your order.

Return and Refunds: Unused kits may be returned for a partial refund. We do not refund shipping costs, and customers are responsible for return shipping fees. To initiate a return, please contact our customer service team for instructions and provide your order number and reason for the return.

Shipping Adjustments: If you need to make adjustments to your shipping details, please email us as soon as possible. We strive to accommodate changes to ensure your order arrives correctly.

Fraudulent Orders: In the event an order is flagged as potentially fraudulent, we will hold the order for approximately 1 week before processing. This delay allows us to verify the order's authenticity and protect our customers and business.

Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receipt. Provide photos of the issue, and we will arrange for a replacement or refund.

Refund Processing: Refunds will be processed to the original method of payment. Please allow up to 10 business days for the refund to appear on your statement.

Contact Information: For any inquiries or assistance with returns and refunds, please reach out to us at info@soilworx.co